Frequently Asked Questions

We've selected the most frequently asked questions to help you plan your trip to Ushuaia:

  • 1) How long is the period of snow in Ushuaia?

    Throughout the whole year snow is a possibility in Ushuaia, however, in winter the likeliness of it snowing is much greater, but it is impossible to predict the exact dates on which there will be snow.

  • 2) What are the conditions of mobile carriers and mobile internet?

    In most hotels and restaurants it is possible to use the WIFI, in addition you can buy a local prepaid chip and charge it. To use the Brazilian chip in another country it is necessary to activate the international roaming service but there are charges for this service that tend to be high. For more information contact your operator.

  • 3) How does the transfer work?

    The transfer is included in almost all tours, it is specified it is not.
    The only transfers which you can buy separately are:
    • Airport - Hotel Ushuaia (round trip)
    • Cerro Castor (round trip)
    • Airport - Hotel El Calafate (round trip)
    * Note: On Big Ice and Mini Trekking tours the transfer is not included for passengers hosted in hotels near the agency (radius of 5km from the agency).

  • 4) What are the forms of payment?

    Directly with the agency:
    • Vista, through bank transfer;
    E-commerce:
    • Credit card.

  • 5) Can tours be canceled due to weather conditions?

    With some tours there is the possibility of cancellation due to the conditions.
    The tour would then be rescheduled to another date, or you would be reimbursed the full amount.

  • 6) How far in advance should I make the reservation?

    The region receives many tourists, so we suggest making the reservations as far in advance as possible, in order to guarantee the availability of the tour, since some tours have limited places.

  • 7) Where do the tours start?

    When transfer is included with the tour, the agency will collect the passengers in the hotel. Already the tours without transfer included, have specified places to start.

  • 8) What are the functioning dates of the "Correio do Fim do Mundo"?

    The Correio closes its activities when the snow begins to fall with greater frequency as the place then becomes difficult to reach.

  • 9) What is the necessary documentation for the trip?

    Brazilians do not need a visa to enter Argentina and Chile. Just submit a passport with a minimum validity of 6 months or an ID card with photo which allows your identification.

  • 10) What is the time zone in the region?

    In Ushuaia the time zone is the same as in Brazil, except for daylight saving hours.

  • 11) Are there any requirements regarding vaccines?

    Vaccines are not required to visit Argentina or Chilean Patagonia to date

  • 12) Do the guides speak Portuguese?

    Usually the guides of the company are Argentine, but they are accustomed to working with Brazilians, after all we work with 95% Brazilian public, with which our guides speak an easy-to-understand Spanish.

  • 13) Is El Calafate very far from Ushuaia?

    El Calafate is approximately 800km from Ushuaia. It is possible to make the journey by car, bus or plane. However, the trip by car or bus lasts around 17h. So we recommend to take the airplane route, which has an average duration of 1h.

  • 14) Is it possible to go to Antarctica?

    It is possible to go to Antarctica, yes. The trip is usually made by cruise, lasting at least 10 days, but the costs are high and the trip depends on favorable climatic conditions. The cost is around $ 8000.00 per person.

  • 15) What is the period of operation of Cerro Castor?

    Cerro Castor works only in the winter season, but depends on the climatic conditions (a specific amount of snow is needed for the tracks to work), so there is no definite opening and closing date of the winter center. This date is always stipulated by the company, about 3 months before the start of the season. It will always depend on weather conditions.

  • 16) Are there trips for all ages?

    Yes, there are trips for all ages.

  • 17) What is the level of physical fitness needed for the treks?

    Each trek has its own difficulty, the lighter ones can be made by individuals with lower levels of physical fitness and those with a higher difficulty require the passenger to have a higher level of physical fitness. Each trek has its own degree of difficulty and a different minimum and maximum age of participation.

  • 18) Can I take part in an outing the same day I arrive in Ushuaia?

    It depends on the arrival time of the passenger in Ushuaia. Buenos Aires is approximately 3,000 km from Ushuaia and the flight Buenos Aires-Ushuaia lasts from 3 to 4 hours so it is necessary to confirm the arrival time in Ushuaia and the departure time of the tours.

  • 19) Do all tours include food?

    Not all tours include food. It is necessary to check the site in advance as to which tours included food and which do not. However, for those in which food is included, the dishes vary between the traditional barbecue of Patagonian lamb, roasted with potatoes and parmigiana, amongst other things.

  • 20) Which credit card can I use in Ushuaia?

    The most used are Visa and Mastercard. American Express is not usually accepted by local businesses.

  • 21) Is there any kind of restriction to take the tours?

    In some walks there are restrictions pertaining to age, physical conditioning and weight. For this reason it is necessary to consult the site in advance, to see the description of each tour.

  • 22) What is the best season to go to Patagonia?

    In Ushuaia there are activities in all seasons, each season has its beauty.
    Summer: great season for trekking, navigation and seeing penguins, in addition to long periods of clarity and a pleasant climate.
    Winter: in this season it is possible to see snow and take part in winter activities such as skiing, snowboarding, sledding with dogs, and others.
    Autumn and spring: these two seasons hold unique colors which merit a visit during this period. There are several tours that can be carried out all year round.

  • 23) What kind of clothes should I take?

    Summer: light shirts, comfortable trousers and waterproof shoes. Temperature Average: 8ºC Winter: light shirts, warm trousers, second skin, gloves and scarves, good waterproof shoes. At this time of the year it is recommended to wear Waterproof clothes. Average temperature: -2ºC. It is recommended to follow the rule of 3 layers: 1) Second skin: the layer that will be in direct contact with the skin, whose function it is to transfer moisture from the sweat outwards, keeping the body as dry as possible. 2) Fleece or feathers: this second layer is responsible for maintaining the body heat. There are several types of fabrics. The most common is the fleece. 3) Windbreaker: It protects against wind and water. In Brazil it is possible to find clothes in Decathlon. There is also the possibility of finding these types of clothes in Ushuaia, both for purchase, and for rent, with prices according to tourist places.

  • 24) How to change money?

    In Ushuaia there are no official exchange offices. You can change money in various establishments and hotels in town. Ushuaia rates are more inviting than El Calafate, but it's better to change in Buenos Aires. For the payment of tours in the agency we also accept dollars and reais.

  • 25) How are the prices of the tours?

    The most classic tours of Ushuaia operate at prices set by the Secretary of Tourism.

  • 26) What is the average price of food in Ushuaia?

    There is not a big price difference between the restaurants in the city. The average price for a simple meal and drink is 220 pesos. For typical dishes of the region, the prices are are usually higher.

  • 27) Does the Pinguinera tour (by sea) land on the penguins island?

    No, on this tour the boat docks on the shores of the island, but passengers are not allowed to desembarque. The only tour which allows tourists to walk amongst the penguins is the Pinguineira Terrestre.

  • 28) What are the local business opening time?

    In Patagonia there is a cultural tradition known as Siesta, a period of rest during the afternoon, so it is common that in Ushuaia, shops are closed in the afternoon. There is information about opening hours in the front window of the shop. Shops are usually open from 9am to 1pm and from 4pm to 9pm, and the restaurants operate from 10am to 3pm and from 6pm to midnight.

  • 29) What is the agency policy towards children, in regards to prices?

    For tours operated exclusively by our company the policy is:
    0 to 3 years: do not pay;
    3 to 9 years: 50% of the total amount;
    9 to 11 years: 70% of the total amount;
    From 12 years old, the full amount has to be paid.
    Note: Other companies may have a different policy for minors.

  • 30) How is hostel security?

    Most hostels have a locker to store belongings but padlocks are not always available.
    So, it is recommended that the passenger brings one.

  • 31) What is the voltage and what is the model of the outlets in the city?

    The voltage in Ushuaia is 220. The outlets in Ushuaia have 3 flat pins, 2 of them crooked.
    The universal adapters do not usually work in this pattern, but most hotels offer an adapter.

  • 32) How is the weather in Tierra del Fuego?

    The city has an average annual temperature of 6ºC. In the summer the average is 10ºC, and in the Winter, 2ºC. As well as temperature, you must consider that the winds are frequent and cold, making the outside temperature seams lower. On extreme cold days, temperature may reach -20ºC. It is important to note that it is not possible to predict the temperature with absolute certainty, since the climatic conditions in the Tierra del Fuego are unstable.

  • 33) Are there penguins in the winter?

    No. The kind of penguins that you can see in Ushuaia appear only in the summer, because that's when they return to Martillo Island to reproduce. During the winter, after breeding season, the migrate to warmer waters.